IDFC Frontline 360
🔥 71,250 pts
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Customer Conversations Masterclass

Empathy, tone and structure for high-trust customer conversations.

Progress50%
2h 05m 320 pts

Modules

  1. Opening the Conversation

    Completed
    12 min Beginner +50 ptsLesson

  2. Active Listening

    Completed
    16 min Beginner +60 ptsLesson
  3. 3

    Empathy in Practice

    Current
    18 min Intermediate +90 ptsAI Practice

  4. Difficult Conversations

    22 min Advanced +120 ptsLesson